Terms & Conditions
Please read the following Terms and Conditions carefully before placing your order. When you place an order you will be bound by our Terms and Conditions of sale. If you don't agree, please do not proceed with your order.
Central Office Supplies Ltd. controls and operates this Site from its offices within Alberta Canada. Claims relating to, including the use of, this Site and the materials contained herein are governed by the laws of Canada and the Province of Alberta. If you do not agree, please do not use this Site. If you choose to access this Site from another location, you do so on your own initiative and are responsible for compliance with applicable local laws
Privacy and Data Collection
The personal information that you give us when ordering products from us is kept confidential by Central Office Supplies Ltd. We do not sell, trade, or lease our customer files, mailing or email lists. We do send an occasional newsletter with special offers but you always have the option to ask to be removed directly from the email.
Price and Availability
Prices and the availability of items are subject to change without notice. If we fail to supply any products for any reason, we will not charge you for such products. However, we will not be responsible for compensating you for any other losses which you may suffer if we fail to supply products. Additionally, prices may vary based on your order and delivery location(s). Any "list prices" used on this Site are the manufacturers' suggested retail prices and may not be indicative of the actual selling prices in your area. Prices do not include GST.
Any reference to "savings" used on this Site indicates the average savings off the "list price". Your actual savings will vary depending upon the goods purchased and the date of the transaction. All prices stated on the Site or in any of our catalogues, price lists or other sales literature may be altered by us from time to time without notice to you.
We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors. We reserve the right to cancel or limit any purchase made contrary to the terms of any offer, discount, promotion or coupon or that otherwise is not in compliance with these Terms and Conditions or applicable provincial and federal law.
Payment Terms
Payment is due by credit card, or other payment method as listed on our checkout page. Once an order is placed by credit card, the credit card account will be verified at the time the order is placed. Should a credit card be declined, so will the order. No C.O.D. orders are accepted. Orders are processed upon receipt. Credit card payment will also be processed at the time online orders are placed for delivery and pickup by the customer at our retail store in Ponoka, Alberta.
Delivery
We will deliver the products within the Province of Alberta to the address provided to us by you at the time you place your order. We do not ship to rural, post office box, out of province or internationally at this time. Our standard charges for delivery will apply. We will endeavor to ensure that the products are delivered as soon as possible; we cannot guarantee that products will be delivered by the estimated delivery date. You agree that we shall not be liable to you for any losses, damages or charges incurred by you because of late delivery of the products. Upon signature for the receipt of the products at the address specified in your delivery instructions, the risk of damage to the goods shall pass to you. Most office products ship via ground courier and are available for delivery throughout Alberta. If you require delivery by a given date it is imperative that you contact Central office Supplies Ltd. before ordering. We will be happy to check stock and give you an estimate on delivery times.
A Contact person must be available to accept the delivery between the hours of 9:00am-5:00pm. This contact person must be available to sign and confirm the items they have ordered as part of the delivery. Any additional charges incurred such as incorrect addresses, or any other causes will be charged to the customer.
Orders under $75.00 will be subject to a shipping fee of $8.45, orders over $75.00 will not be charged freight, with the exclusion of furniture, large quantities of paper and over sized items.
Orders can be shipped directly to the customer from our warehouse. Orders placed by 11:30 am will usually be delivered the next day depending on stock availability and courier schedules. Orders picked up at of our retail locations, or those that are on our regularly scheduled deliveries are not subject to a minimum on shipping charges.
We do not ship Saturdays, Sundays and Holidays.
Canceling an Order which has already been placed
Courier and Common Carrier trucks leave our warehouses all throughout the day. Orders placed in our system may already have been shipped within just minutes of being placed.
If you place an order and need to cancel please be aware that it may have already shipped. Trucks cannot be recalled and orders, once on those trucks, will be delivered. If your order has already shipped, you will be responsible for all freight charges. We will try very hard to stop any shipment if we can because we believe in good customer service.
Any request to cancel an order must be made via email allowing us a written record of your request.
If you refuse shipment for the purposes of canceling an order you will not be credited back for the Shipping charge.
Returning Goods
General Office Products:
1. If you are not satisfied with your purchase, you may return any item for a refund that is unused, unopened, and in original resalable condition (not including shipping costs) within the first 15 days following your order. Please keep all original packaging; items not in their original condition are not returnable.
2. The following may not be returned for a refund: Furniture once installed or assembled, all electronic equipment including printers, labelers and fax machines, food & beverages, inkjet and toner cartridges where the outer carton has been opened, items affected by an expiry date or use before date (i.e. diaries, calendars, ink toners, batteries) special orders, final clearance, and products drop-shipped directly from the manufacturer. All returns may be subject to a restocking charge of 20%. This charge is determined by the restocking warehouse.
3. All Electronic products warranties must be done directly with the manufacturer of the product. Manufacturer's warranties vary; please consult the warranty information included with your products.
Note: Any claims for damaged or missing items must be made within 48 hours of receipt.
1. To return an item, contact us by phone for Ponoka Store 403-783-2299.
2. Central Office Supplies Ltd. pays return shipping only for items shipped to you in error or received damaged or defective. Damages due to delivery must be made with the freight company. In order to receive credit, all products must be returned in the original packaging and including all original contents.
3. IMPORTANT - DO NOT DISCARD THE SHIPPING MATERIALS/ PACKAGING FOR YOUR ORDER. Items not in their original packaging are not returnable for credit or replacement.
Liability
We cannot accept any responsibility and will not be liable for any damage to the products caused by you.
Without prejudice to your statutory rights, the information and materials contained in this Site (including without limitation text, graphics and links) are provided on an "as is" basis with no warranty and in particular, we do not represent or warrant, either express or implied, that the information accessible via this Site is accurate, complete or current or that the use of this Site will be uninterrupted or error free. Price and availability information is subject to change without notice. Products purchased from the Site are warranted in accordance with the law, and nothing in these Terms and Conditions is to be taken to exclude or restrict any rights which applicable law grants to you in respect of such products. Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly to you.
Except as provided above there are no other warranties, conditions or other terms, express or implied, statutory or otherwise, and all such terms are excluded by these Terms and Conditions to the maximum extent permitted by law. We accept no liability for any indirect or consequential loss, however it may arise and even if we have previously been advised of the possibility of such loss.
Acceptance of Orders
The receipt of an order confirmation email by Central Office Supplies Ltd. does not constitute acceptance of an order. Central Office Supplies Ltd. reserves the right to reject orders or limit the quantities on any order. It is possible that verification of customer information may be required prior to acceptance and fulfillment of an order. Central Office Supplies Ltd. reserves the right to accept business or reject business from any individual, business or organization. If your order is accepted you agree to pay the full price, including shipping (if applicable) and sales tax (if applicable) shown on the checkout page. If there are additional services required such as lift gate or inside delivery you agree to pay for these services (which will be quoted prior to shipment).
Revisions to Terms and Conditions
Central Office Supplies Ltd. may revise these Terms and Conditions by updating this posting. You agree that in the event any portion of these Site Terms and Conditions are found to be unenforceable, the remainder of these Site Terms and Conditions shall remain in full force and effect. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms and Conditions to which you are bound.
